Yesterday I braved the elements to make a trip to the post office to mail out a number of packages to my fellow bloggers/traders. I live in a fairly small suburb of Dallas and our post office is also small. It has four "stations" that, theoretically, could have postal employees assisting customers. As I have come to discover at this post office as well as others I've lived near, at least half of the stations are NEVER, EVER open. Not even just before Christmas when the lines were out the door. I don't know if that is standard procedure at your post office, but it seems to be the case in Texas.
I usually time my post office visits for "off-peak" hours, but unfortunately, that memo didn't get sent out to the rest of the residents of our fair city. When I arrived, there were about 10-12 people in line ahead of me. Everyone that I could see had at least one package they were mailing out. At first glance it appeared that two of the stations were open so I decided to wait even though I had to pick my kids up from school in 20 minutes. Apparently, only ONE station was open. The other one, which had a lady standing in front of it, was not open, but rather had a postal employee checking to see if anyone was "picking up only". When no one produced one of those little slips they leave if they can't deliver a package or letter, he disappeared back into the back as if the dozen of us standing there were invisible. That happens at every single post office I've been too. Why is that? I understand they may have things going on in the back, but how about helping the people who are waiting in front? How about a little customer service?
I think what bothers me the most is they don't even acknowledge there are so many people waiting. I can understand if you have two or three people in line that it might not be necessary to call someone from the back to help out, but it's as if they don't even notice the line is to the door. I don't know if that comes from training or years of being beaten down as an employee of the USPS. Back when I was selling on EBAY and going to the post office two or three times a week, I thought it was just an issue at that branch, but now that I've moved and use a couple of different branches, it appears to be a standard operating procedure.
Well, I walked out without mailing my packages. I didn't have time to wait so I'll try again today. That should make a few people happy on or around Monday.